Refund policy

Last updated: September 11, 2026

At **ORIONIXcommitted to providing a clear, fair, and reliable purchasing experience.

Our products are digital educational guides designed to help customers discover and enjoy creative hobbies at their own pace.

Because our products are delivered electronically and may be accessed immediately after purchase, different refund conditions apply compared with physical products.

Please read this Refund Policy carefully before completing your purchase.

1. Merchant Information

ORIONIX GLOBAL LLC
EIN: 98-1969659
8206 Louisiana Blvd NE, Ste A 9378
Albuquerque, NM 87113
United States

Email: contact@orionixglobal.com
Phone: +1 (505) 363-3950
Website: orionixglobal.com

2. Products Covered

This Refund Policy applies to all digital products sold through orionixglobal.com, including:

  • Crochet guides

  • Baking guides

  • Embroidery guides

  • Candle-making guides

  • Creative journaling guides

  • Downloadable ebooks

  • PDF guides

  • Creative hobby resources

  • Checklists, exercises, and supporting digital materials

  • Other downloadable educational content

Our products are delivered electronically and are intended to be accessed or downloaded after purchase.

3. Digital Products

Because our products are digital and may be made available immediately after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy is intended to exclude, restrict, or limit any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, such rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Any mandatory consumer rights provided by applicable law will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

  • You were charged more than once for the same purchase.

  • You received a different digital product from the one you purchased.

  • The digital file is corrupted or cannot be opened.

  • The download or access link does not work.

  • You did not receive the purchased digital product after successful payment.

  • A technical problem on our side prevents you from accessing the purchased product.

  • You were charged an incorrect amount.

  • A transaction was made without your authorization.

  • You purchased the wrong guide and have not yet accessed or downloaded it.

  • A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or other reasonable assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

  • You simply change your mind after purchasing.

  • You no longer want or need the guide.

  • You have already accessed or downloaded the digital product.

  • You purchased the wrong guide despite the product title and description being clearly displayed before purchase.

  • You did not read the product description before completing your purchase.

  • You expected information, projects, techniques, materials, or content that were not included in the product description.

  • You do not personally like the writing style, design, format, presentation, projects, techniques, or educational content.

  • You decide that the hobby or activity is not suitable for you after accessing the guide.

Each product page provides information about the corresponding guide so customers can understand what they are purchasing before completing payment.

Nothing in this section limits mandatory consumer rights provided by applicable law.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

  • Send a new download link.

  • Resend the purchased digital guide.

  • Provide a replacement file.

  • Correct an access issue.

  • Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and we are unable to resolve the issue, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of your purchase if you experience a technical, delivery, payment, or access problem.

This allows us to investigate and resolve the matter efficiently.

This 14-day period relates only to reporting customer service issues. It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

To request a refund or ask us to review a purchase, please contact:

contact@orionixglobal.com

Please include, where available:

  • Your full name.

  • The email address used for the purchase.

  • Your order number.

  • The name of the digital guide purchased.

  • The date of purchase.

  • A brief description of the issue.

  • Screenshots or other relevant supporting information, where appropriate.

Providing complete and accurate information will help us investigate your request efficiently.

10. Response Time

We aim to review and respond to all refund requests and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us as soon as possible.

Once a duplicate payment has been verified, the duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital guide different from the one you purchased, please contact us.

We will normally provide access to the correct product.

If we are unable to provide the product you purchased, we may issue a refund where appropriate.

13. Unauthorized Transactions

If you believe a purchase was made without your authorization, please contact us promptly with the relevant transaction information.

We may request reasonable information necessary to identify the transaction and investigate the claim.

Nothing in this section prevents customers from exercising any rights available through their bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Once ORIONIX GLOBAL LLC has processed the refund, the time required for the funds to appear in your account may depend on your:

  • Bank.

  • Credit or debit card issuer.

  • Payment provider.

  • Financial institution.

Processing times after a refund has been issued by us are outside the direct control of ORIONIX GLOBAL LLC.

15. Payment Disputes and Chargebacks

If you experience a problem with your purchase, we encourage you to contact us first so that we have an opportunity to investigate and resolve the matter.

Our customer support team will make reasonable efforts to resolve legitimate payment, delivery, technical, or access issues.

Nothing in this Policy restricts any legal right you may have to contact your bank, card issuer, payment provider, or other competent authority.

16. Fraud and Abuse

ORIONIX GLOBAL LLC reserves the right to refuse a refund request where there is reasonable evidence of:

  • Fraud.

  • False or misleading information.

  • Intentional abuse of this Refund Policy.

  • Repeated misuse of refund requests.

  • Attempts to obtain digital content without legitimate payment.

  • Other fraudulent or abusive activity.

Each request will be evaluated based on its individual circumstances and subject to applicable law.

17. Educational Content and Results

Our creative guides and digital resources are provided for general informational and educational purposes.

Individual results may vary depending on factors such as:

  • Previous experience.

  • Practice and skill level.

  • Materials and tools used.

  • Available equipment.

  • Individual technique.

  • Environmental conditions.

  • Time spent practicing or completing projects.

  • Personal interpretation and creative choices.

Purchasing one of our guides does not guarantee that a customer will achieve a particular creative, personal, professional, commercial, or financial result.

A refund will not generally be provided solely because a customer's finished project or experience differs from the examples or results they expected, except where required by applicable law.

18. Materials, Ingredients and Third-Party Products

Some of our guides may recommend or refer to materials, ingredients, equipment, tools, applications, websites, or products supplied by third parties.

ORIONIX GLOBAL LLC does not manufacture or control these third-party products and cannot guarantee their:

  • Availability.

  • Pricing.

  • Quality.

  • Specifications.

  • Safety.

  • Compatibility.

  • Continued functionality.

Customers are responsible for following the manufacturer's instructions and appropriate safety precautions when using tools, materials, ingredients, equipment, or third-party products.

References to third-party products or services do not affect any mandatory rights applicable to your purchase from ORIONIX GLOBAL LLC.

19. Baking, Candle Making and Craft Activities

Certain guides may involve activities such as baking, candle making, crochet, embroidery, or other hands-on creative projects.

Customers are responsible for exercising reasonable care and following appropriate safety practices when working with:

  • Heat or ovens.

  • Hot wax.

  • Sharp tools.

  • Needles.

  • Scissors.

  • Cooking equipment.

  • Craft tools.

  • Ingredients or materials that may cause allergies or sensitivities.

Our guides are intended for educational purposes and do not replace product-specific safety instructions or professional guidance where appropriate.

Nothing in this section limits any rights or remedies that cannot legally be excluded.

20. Mandatory Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, waive, or limit any consumer right or legal remedy that cannot lawfully be excluded.

Where applicable law provides customers with rights that are more favorable than the terms described in this Policy, those mandatory rights will apply.

21. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, business practices, or legal requirements.

The current version will be published on our website together with the corresponding “Last updated” date.

Changes will not remove any mandatory rights applicable to purchases made before an updated version takes effect.

22. Contact Us

If you have questions about this Refund Policy, experience a problem with a purchase, or would like us to review a transaction, please contact:

ORIONIX GLOBAL LLC
8206 Louisiana Blvd NE, Ste A 9378
Albuquerque, NM 87113
United States

EIN: 98-1969659
Email: contact@orionixglobal.com
Phone: +1 (505) 363-3950
Website: orionixglobal.com

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.