Shipping policy

Last updated: September 11, 2026

At ORIONIX GLOBAL LLC, all products currently sold through orionixglobal.com are digital products.

This Shipping Policy explains how our digital products are delivered and what customers should do if they experience a delivery or access issue.

1. Company Information

ORIONIX GLOBAL LLC
EIN: 98-1969659
8206 Louisiana Blvd NE, Ste A 9378
Albuquerque, NM 87113
United States

Email: contact@orionixglobal.com
Phone: +1 (505) 363-3950
Website: orionixglobal.com

2. Digital Products Only

ORIONIX GLOBAL LLC currently sells digital educational products, including:

  • Crochet guides

  • Baking guides

  • Embroidery guides

  • Candle-making guides

  • Creative journaling guides

  • Ebooks

  • Downloadable PDF files

  • Checklists and exercises

  • Other digital educational resources

These products are delivered electronically.

No physical product is shipped unless a product page expressly states otherwise.

3. No Physical Shipping

Because our products are digital, customers will not receive a physical package by mail, courier, or other delivery service.

As a result:

  • No physical shipping address is normally required for delivery.

  • No shipping carrier is used.

  • No shipping tracking number is provided.

  • No physical delivery fees apply unless expressly stated otherwise.

  • No physical delivery timeframe applies.

Any reference to “delivery” in connection with our products refers to electronic delivery of digital content.

4. Digital Delivery

After successful payment, digital products may be delivered through one or more of the following methods:

  • A download link displayed after checkout.

  • A download link sent by email.

  • An order confirmation email.

  • Access through a customer account.

  • A secure digital delivery page.

  • Another electronic delivery method.

The delivery method may depend on the product purchased and the systems used to process the order.

5. Delivery Time

Digital products are generally made available immediately or shortly after successful payment.

In some cases, electronic delivery may take longer due to:

  • Payment verification.

  • Fraud prevention checks.

  • Email delivery delays.

  • Technical issues.

  • Temporary website or hosting problems.

  • Third-party service interruptions.

  • Incorrect customer information.

Most customers should receive access shortly after completing their purchase.

6. Customer Email Address

Customers are responsible for providing a valid and accurate email address when placing an order.

If the email address entered during checkout is incorrect, digital delivery may be delayed or unsuccessful.

We recommend that customers verify their email address carefully before completing payment.

7. If You Do Not Receive Your Order

If you do not receive access to your digital product after completing your purchase, please first:

  • Check your email inbox.

  • Check your spam or junk folder.

  • Check any promotions or secondary inbox folders.

  • Confirm that the email address used during checkout was correct.

  • Review the order confirmation page for a download link.

If you still cannot locate or access your product, please contact us at:

contact@orionixglobal.com

Please include, where available:

  • Your full name.

  • The email address used for the purchase.

  • Your order number.

  • The name of the product purchased.

  • The date of purchase.

  • A brief description of the issue.

8. Response Time

We aim to respond to delivery, access, and customer support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

9. Technical Delivery Problems

If a technical problem prevents you from accessing or downloading your digital product, we may, where appropriate:

  • Send a new download link.

  • Resend the digital product.

  • Provide a replacement file.

  • Correct an access issue.

  • Provide reasonable technical assistance.

If a technical issue on our side prevents delivery and cannot reasonably be resolved, the matter will be handled in accordance with our Refund Policy and applicable law.

10. Download Links

Some digital products may be provided through download links.

Where applicable:

  • Download links may expire.

  • Access may be subject to reasonable security restrictions.

  • The number of downloads may be limited where necessary to prevent unauthorized distribution.

If a legitimate customer experiences an issue with an expired or inaccessible download link, they may contact us for assistance.

11. Device and Software Compatibility

Customers are responsible for ensuring that they have a suitable device, internet connection, and compatible software to access digital products.

Our guides may generally be provided in common digital formats such as PDF.

Customers should ensure that their device can open the relevant file format before purchasing.

If a file supplied by us is defective or cannot be opened due to a problem on our side, please contact customer support.

12. Delayed Payments

In some cases, payment providers may delay confirmation of a transaction.

Digital products may not be released until payment has been successfully authorized or confirmed.

ORIONIX GLOBAL LLC is not responsible for delays caused solely by banks, card issuers, payment processors, or other financial institutions.

13. Fraud Prevention and Verification

For security and fraud prevention purposes, certain orders may be reviewed before digital access is provided.

We may temporarily delay delivery where there is a reasonable concern regarding:

  • Unauthorized payment.

  • Fraudulent activity.

  • Incorrect billing information.

  • Unusual transaction activity.

  • Payment verification.

Once the transaction has been verified, access may be provided where appropriate.

14. International Availability

Our digital products may be available to customers in multiple locations, subject to applicable restrictions.

Because products are delivered electronically, traditional international shipping charges do not apply.

Customers are responsible for ensuring that they are legally permitted to purchase and access the relevant digital content from their location.

15. Customs, Import Fees and Physical Delivery Charges

Because our current products are delivered electronically, there are generally no:

  • Customs charges.

  • Import duties.

  • Courier fees.

  • Postal fees.

  • Physical shipping fees.

Any taxes applicable to the digital purchase may be calculated separately during checkout where required.

16. Incorrect Product Delivery

If you receive access to a digital product different from the one you purchased, please contact us.

We will normally provide access to the correct product after verifying the order.

Where appropriate, the issue may also be handled according to our Refund Policy.

17. Unauthorized Sharing

Digital delivery is intended only for the customer who purchased the product.

Customers may not:

  • Share download links publicly.

  • Redistribute purchased files.

  • Resell digital products.

  • Upload our products to file-sharing services.

  • Provide unauthorized copies to third parties.

Use of our products is also subject to our Terms of Service.

18. Changes to Digital Delivery

We may update or change the way digital products are delivered from time to time.

For example, we may change:

  • Download providers.

  • Email delivery systems.

  • Customer account systems.

  • File hosting services.

  • Access methods.

Any changes will be designed to maintain reasonable customer access to purchased products.

19. Future Physical Products

This Shipping Policy currently applies primarily to digital products.

If ORIONIX GLOBAL LLC begins selling physical products in the future, additional shipping terms, delivery times, costs, carriers, and return conditions may apply.

Any applicable physical shipping information will be provided before purchase.

20. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

  • Our products.

  • Delivery systems.

  • Website functionality.

  • Business practices.

  • Legal requirements.

The updated version will be published on our website with a revised “Last updated” date.

21. Contact Us

If you have questions about digital delivery or experience a problem accessing your order, please contact:

ORIONIX GLOBAL LLC
8206 Louisiana Blvd NE, Ste A 9378
Albuquerque, NM 87113
United States

EIN: 98-1969659
Email: contact@orionixglobal.com
Phone: +1 (505) 363-3950
Website: orionixglobal.com

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.