Terms of service

Last updated: September 11, 2026

Welcome to ORIONIX GLOBAL LLC.

These Terms of Service govern your access to and use of orionixglobal.com, including any purchases of digital products, downloads, content, features, and services made available through the website.

By accessing our website, placing an order, or purchasing or downloading any of our digital products, you agree to these Terms of Service.

Please read them carefully before using our website or completing a purchase.

1. Company Information

This website is operated by:

ORIONIX GLOBAL LLC
EIN: 98-1969659
8206 Louisiana Blvd NE, Ste A 9378
Albuquerque, NM 87113
United States

Email: contact@orionixglobal.com
Phone: +1 (505) 363-3950
Website: orionixglobal.com

Throughout these Terms, the words “we,” “us,” and “our” refer to ORIONIX GLOBAL LLC.

2. Our Services

ORIONIX GLOBAL LLC provides digital educational and creative content, including:

  • Crochet guides

  • Baking guides

  • Embroidery guides

  • Candle-making guides

  • Creative journaling guides

  • Ebooks

  • Downloadable PDF files

  • Checklists and exercises

  • Creative educational materials

  • Other downloadable digital resources

Our products are intended primarily for personal, informational, and educational use.

3. Acceptance of These Terms

By accessing or using our website or purchasing a product, you confirm that:

  • You have read and understood these Terms.

  • You agree to comply with these Terms.

  • You have the legal capacity to enter into a binding agreement.

  • The information you provide when placing an order is accurate and complete.

If you do not agree with these Terms, you should not use our services or purchase products from our website.

4. Eligibility

You must be legally capable of entering into a contract in your jurisdiction to make purchases through our website.

If you are under the applicable age of majority, you may only use our services with the involvement and authorization of a parent or legal guardian where required.

5. Digital Products

All products currently offered through our website are digital unless expressly stated otherwise.

Digital products may be delivered through:

  • Download links.

  • Email.

  • A confirmation page.

  • Customer account access.

  • Another electronic delivery method.

No physical product will be shipped unless a product page expressly states otherwise.

Customers are responsible for providing a valid email address and ensuring that they have a compatible device, internet connection, and software necessary to access the purchased content.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected digital product under these Terms.

We reserve the right to reject or cancel an order where reasonably necessary, including in cases involving:

  • Suspected fraud.

  • Unauthorized payment.

  • Pricing or technical errors.

  • Duplicate transactions.

  • Abuse of our services.

  • Incorrect or incomplete payment information.

  • Violation of these Terms.

If we cancel an order after payment has been successfully collected and you have not received the applicable product, the relevant payment will be refunded where appropriate.

7. Pricing

Prices displayed on our website are shown in the currency indicated at checkout.

We may change our prices at any time.

Price changes will not affect orders that have already been completed, except where an obvious pricing or technical error has occurred and applicable law permits correction.

Promotional offers, discounts, and coupon codes may be subject to additional conditions.

8. Payments

Payment must be successfully completed before access to a purchased digital product is provided unless otherwise stated.

Payments may be processed by third-party payment providers.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method.

  • The payment information provided is accurate.

  • You authorize the applicable charge for your purchase.

We may receive limited transaction information from payment providers but do not generally store complete payment card details.

9. Taxes

Applicable taxes may be calculated and collected where required.

The final amount payable will normally be displayed during checkout.

Customers are responsible for any taxes, duties, charges, or obligations that apply to them except where ORIONIX GLOBAL LLC is required to collect or remit those amounts.

10. Digital Delivery

Digital products are generally made available shortly after successful payment.

Delivery may occur by email, download link, checkout confirmation, customer account, or another electronic method.

Customers should ensure that:

  • The email address entered during checkout is correct.

  • Their inbox has sufficient storage.

  • Our emails have not been filtered into spam or junk folders.

If you do not receive your purchased digital content, contact us at:

contact@orionixglobal.com

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

11. License to Use Our Digital Products

When you purchase a digital product from ORIONIX GLOBAL LLC, you receive a limited, personal, non-exclusive, non-transferable, and revocable license to access and use the purchased content for your own personal purposes.

Purchasing a digital product does not transfer ownership of the intellectual property contained in that product.

Unless we expressly authorize otherwise in writing, you may not:

  • Resell our digital products.

  • Redistribute them.

  • Upload them publicly.

  • Share them with others.

  • Reproduce substantial portions for commercial purposes.

  • Republish them.

  • Create unauthorized copies for distribution.

  • Sell modified versions.

  • Include them in another paid product.

  • Claim our content as your own.

  • Make the files available through file-sharing platforms.

  • Use the products to create competing digital products substantially based on our content.

One purchase is intended for the use of the purchasing customer unless the product page expressly states otherwise.

12. Intellectual Property

All content available through orionixglobal.com, including but not limited to:

  • Written content

  • Digital guides

  • Ebooks

  • Illustrations

  • Graphics

  • Designs

  • Branding

  • Logos

  • Product names

  • Photography

  • Website content

  • Downloads

  • Educational materials

is owned by ORIONIX GLOBAL LLC or used with appropriate authorization, except where otherwise stated.

Such content is protected by applicable intellectual property laws.

Nothing in these Terms grants you ownership of our intellectual property.

13. Personal Use

Our digital guides are primarily designed for individual educational and personal creative use.

You may use the knowledge and techniques you learn to create your own personal projects.

However, you may not reproduce, sell, distribute, or commercially exploit the guide itself or substantial portions of its original content without our written permission.

14. Refunds

Because our products are digital and may be accessed immediately after purchase, different refund conditions apply compared with physical products.

Refund requests are handled according to our separate Refund Policy, which forms part of these Terms.

Customers should review the Refund Policy before completing a purchase.

Where applicable law provides mandatory refund, withdrawal, cancellation, or other consumer rights, those rights will be respected.

15. Accuracy of Product Information

We make reasonable efforts to provide accurate descriptions of our digital products.

However, minor differences may exist between:

  • Product previews.

  • Illustrations.

  • Screenshots.

  • Example projects.

  • Formatting.

  • Updated versions of a guide.

  • The final downloaded product.

We may update, improve, redesign, or correct digital products from time to time.

Such reasonable updates do not necessarily constitute a defect in the product.

16. Educational Purpose

Our products are provided for general informational and educational purposes.

Results depend on factors outside our control, including:

  • Personal skill.

  • Experience.

  • Materials used.

  • Tools and equipment.

  • Practice.

  • Individual interpretation.

  • Environmental conditions.

  • Available time.

  • Personal circumstances.

Purchasing a product does not guarantee any specific personal, professional, creative, commercial, or financial outcome.

17. Craft and Activity Safety

Some of our guides involve hands-on activities, including crochet, embroidery, candle making, baking, and similar creative activities.

These activities may involve tools, equipment, heat, sharp objects, ingredients, wax, flames, needles, scissors, ovens, or other potentially hazardous materials or equipment.

Customers are responsible for:

  • Following manufacturer instructions.

  • Using appropriate protective equipment where necessary.

  • Using tools safely.

  • Maintaining appropriate supervision.

  • Following food safety practices.

  • Taking reasonable precautions.

  • Keeping hazardous items away from children and animals where appropriate.

You should stop an activity and seek appropriate professional assistance if you are unsure how to perform it safely.

18. Baking and Food Information

Any recipes, techniques, ingredient suggestions, or baking information provided in our products are intended for general educational purposes.

Customers are responsible for:

  • Checking ingredients.

  • Considering allergies and intolerances.

  • Following appropriate food hygiene practices.

  • Ensuring food is stored and prepared safely.

  • Checking whether ingredients are appropriate for their individual circumstances.

ORIONIX GLOBAL LLC does not provide medical, nutritional, or dietary advice.

Anyone with allergies, medical conditions, dietary restrictions, or other health-related concerns should seek appropriate professional advice before following relevant recommendations.

19. Candle-Making Information

Candle making involves heat, melted wax, fragrances, dyes, containers, wicks, and potentially flammable materials.

Customers are responsible for following appropriate safety procedures and manufacturer instructions for all materials used.

Finished candles should also be used according to appropriate fire-safety practices.

Our educational materials do not replace product-specific safety instructions.

20. Third-Party Products and Services

Our guides or website may mention or link to third-party:

  • Materials

  • Tools

  • Ingredients

  • Equipment

  • Software

  • Applications

  • Websites

  • Products

  • Services

References to third-party products are provided for informational purposes and do not necessarily constitute an endorsement.

We do not control third-party products or services and cannot guarantee their:

  • Availability.

  • Safety.

  • Pricing.

  • Quality.

  • Accuracy.

  • Compatibility.

  • Specifications.

  • Continued functionality.

Your use of third-party products and services is subject to the terms and policies of the relevant third party.

21. Third-Party Links

Our website may contain links to websites operated by third parties.

We are not responsible for the content, privacy practices, security, availability, or operation of third-party websites.

Accessing a third-party website is at your discretion and may be governed by separate terms and privacy policies.

22. Website Availability

We aim to keep our website and digital delivery systems available and functioning properly.

However, uninterrupted or error-free availability cannot be guaranteed.

Temporary interruptions may occur because of:

  • Maintenance.

  • Hosting problems.

  • Internet failures.

  • Software updates.

  • Security incidents.

  • Third-party service outages.

  • Technical problems.

  • Events outside our reasonable control.

Where a technical issue prevents you from accessing a purchased digital product, contact our customer support team and we will make reasonable efforts to assist you.

23. Prohibited Uses

You may not use our website or services to:

  • Violate applicable law.

  • Commit or facilitate fraud.

  • Infringe intellectual property rights.

  • Distribute malware or harmful code.

  • Attempt unauthorized access to our systems.

  • Interfere with website security.

  • Scrape or systematically extract protected content without authorization.

  • Impersonate another person.

  • Submit intentionally false information.

  • Abuse our refund or payment systems.

  • Resell or illegally distribute our digital products.

  • Use our services for unlawful, deceptive, or malicious purposes.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

24. Customer Communications

When contacting us, customers must not submit unlawful, threatening, abusive, fraudulent, or malicious communications.

We reserve the right to limit communication with individuals who repeatedly misuse our support systems, provided doing so does not interfere with rights that must be provided under applicable law.

25. Reviews and Customer Content

If you voluntarily submit a review, testimonial, comment, photograph, or other content to us, you confirm that:

  • You have the right to submit it.

  • It does not infringe another person's rights.

  • It is not fraudulent or intentionally misleading.

  • It does not contain unlawful material.

Where you authorize publication, you grant us a non-exclusive right to display, reproduce, and use the submitted content for reasonable business and promotional purposes, subject to applicable privacy and consumer protection requirements.

26. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy.

27. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website, digital products, and services are provided on an “as available” and “as is” basis.

We do not guarantee that:

  • Every technique will produce identical results.

  • Every project will be successful.

  • Every digital file will be compatible with every possible device or software configuration.

  • The website will always operate without interruption.

  • Educational information will meet every customer's individual expectations.

Nothing in this section excludes warranties, guarantees, rights, or remedies that cannot legally be excluded.

28. Limitation of Liability

To the fullest extent permitted by applicable law, ORIONIX GLOBAL LLC will not be liable for indirect, incidental, special, consequential, or similar losses arising from the use or inability to use our website or digital products.

This may include, where legally permitted:

  • Loss of profits.

  • Loss of business opportunities.

  • Loss of data.

  • Loss resulting from third-party services.

  • Loss arising from misuse of our educational materials.

Customers remain responsible for how they apply the information contained in our guides.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.

29. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold ORIONIX GLOBAL LLC harmless from reasonable claims, losses, liabilities, or expenses arising directly from:

  • Your unlawful use of our services.

  • Your violation of these Terms.

  • Your infringement of another person's rights.

  • Unauthorized distribution or commercial exploitation of our intellectual property.

This section does not apply where such an obligation would be prohibited by applicable consumer law.

30. Fraud Prevention

We reserve the right to take reasonable measures to protect ORIONIX GLOBAL LLC, our customers, payment providers, and partners against fraud or unauthorized transactions.

These measures may include:

  • Reviewing transactions.

  • Requesting reasonable verification.

  • Delaying digital delivery while a suspicious transaction is reviewed.

  • Cancelling fraudulent orders.

  • Restricting access associated with confirmed abuse.

31. Suspension or Termination

We may suspend or terminate access to our services where reasonably necessary if a customer:

  • Materially violates these Terms.

  • Engages in fraud.

  • Redistributes our digital products without authorization.

  • Attempts to compromise website security.

  • Engages in serious or repeated abuse of our services.

Termination does not remove rights or obligations that arose before termination.

32. Changes to Products and Services

We may modify, update, replace, or discontinue products or website features from time to time.

Where you have already purchased a digital product, we will make reasonable efforts not to materially remove the access or rights associated with your completed purchase without an appropriate reason.

33. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to:

  • Our products.

  • Our website.

  • Our services.

  • Business practices.

  • Technology.

  • Legal requirements.

The updated Terms will be published on our website with a revised “Last updated” date.

Changes will apply prospectively unless otherwise required or permitted by applicable law.

34. Governing Law

These Terms and any dispute relating to ORIONIX GLOBAL LLC or our services will be governed by the laws applicable in the State of New Mexico, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

Nothing in this section removes any mandatory rights or protections that apply to a customer based on applicable law.

35. Dispute Resolution

If you experience a problem with a purchase or our services, we encourage you to contact us first so that we have an opportunity to resolve the matter.

Contact:

contact@orionixglobal.com

We will make reasonable efforts to address legitimate customer concerns promptly.

Nothing in this section prevents a customer from exercising any right to seek a remedy through a court, payment provider, regulatory authority, or other mechanism available under applicable law.

36. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect to the extent permitted by law.

37. No Waiver

If ORIONIX GLOBAL LLC does not immediately enforce a provision of these Terms, this does not mean that we waive the right to enforce that provision later.

38. Entire Agreement

These Terms of Service, together with our:

  • Refund Policy

  • Privacy Policy

  • Any other policies or conditions expressly incorporated into them

constitute the agreement governing your use of our website and purchases, subject to any mandatory rights provided by applicable law.

39. Contact Information

If you have questions about these Terms of Service, your order, or our digital products, please contact:

ORIONIX GLOBAL LLC
8206 Louisiana Blvd NE, Ste A 9378
Albuquerque, NM 87113
United States

EIN: 98-1969659
Email: contact@orionixglobal.com
Phone: +1 (505) 363-3950
Website: orionixglobal.com

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.